I can't see booster usage

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  • Updated 5 years ago
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Its been almost a month now, dont u guys think its time to fix it ?
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Samuel noname

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Posted 5 years ago

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Camilo_A

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Hi there Samuel... What exactly do you see? Do you receive the text messages when you are close to run out of megabytes? You can also try *611 to check your usage, it is a free call...
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MatB

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If you're trying to vieuw your Booster Data usage or Talk
Usage data booster should show this info on your selfserve
name,limit, Used, Remaining,start/end
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Sophia, Mobile Master

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Oops, I now see you have your own thread as well! As I said in the other one, you will need to call Koodo... It's the only way to fix this.
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Sophia, Mobile Master

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I spoke too soon, Samuel... as off today, the problem is back for me. I shall let Koodo know the fix became "unfixed" :)
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Samuel noname

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Here is what it said :

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

By the way, this "error message" is really disturbing, saying please don't panic when this thing haven't worked in WEEK is clearly laughing at the customer face...

Still thank you for the fast response, also when i call Kodoo the automated message is threatening me to charge me 5$ for my call. Is this some kind of a joke ?
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Beth Standen

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I've had the same problem for the last 2 weeks as well.
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Sophia, Mobile Master

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The Koodo prepaid team has been able to reproduce the problem, and they are working on it :)
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Samuel noname

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Thank you Sophia !
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Beth Standen

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Ok good, I need to know how much I have left. Did they give you a time frame when it may be fixed?
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Sophia, Mobile Master

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I'm afraid not, Beth, but as soon as I hear anything, I'll make sure to post it here :) In the meantime, you can check your using by calling *611.
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Sophia, Mobile Master

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Just got word from Koodo: the issue has been resolved :)
Works for me now, yay!
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Beth Standen

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Worked for me now too :) Yay!

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