I can't register my number because it says there's somenthing incorrect, but my number and my name are correct. Any suggestion? thanks

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  • Updated 4 years ago
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I've a koodo number from 2 weeks and it works but today, when I was looking for register my number on the website, it said that name - or my number - are incorrect
Photo of Vincenzo Dornetti Calogero

Posted 4 years ago

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Sophia, Mobile Master

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Hi Vincenzo, what do you mean by register, to use self service?

Is it a prepaid number or postpaid? Those are two different sites... you need to select the correct one.

If you still can't access your online self service account, just call Koodo (*611) and they'll get you in in no time :)
I've a prepaid sim
if I write my number, the site says it's incorrect
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Sophia, Mobile Master

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Did you try this link, Vincenzo? https://activateprepaid.koodomobile.com/

Or if you already registered, log in here: https://prepaidselfserve.koodomobile....

If you can't log in either of those sites with your number and/or email address, you'll need to call Koodo. It's a free call and they will sort you out quick.

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