I cant quit the account

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  • Updated 4 years ago
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I have this account with other guys name. Its been almost two years and i want to close this account. I opened this acc in his name, but i have been paying the bill. The guy doesnt live in canada, and there is no way i can reach him. I assume that koodo has his credit card info. What should i do?
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Han Ji Lee

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Posted 4 years ago

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Dennis, Mobile Master

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If you are paying the bill then Koodo does not have his credit card info.

You can try to call in to close the account, but if you can't then I would just give up on the account. Try to contact your friend the best you can. But I would leave it as that
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Han Ji Lee

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Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not really sure
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Han Ji Lee

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But how do i make sure there is no pre authorized payment? Thank u
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Dennis, Mobile Master

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Self Serve>Billing>Preauthorized Payments

Does it say "You are currently signed up for pre-authorized payment using the following payment method: Credit Card"? If not then there is no preauthorized payments
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Han Ji Lee

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Thanks
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Han Ji Lee

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Hey what about chequing acc? I got my pre authorized payment with my chequing acc? Does that matter?
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Dennis, Mobile Master

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That matters.

The only way to cancel preauth is to call in to Koodo. They will ask for your PIN and maybe personal info to verify the account owner's identity

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