i cant login to my prepaid acount

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  • Updated 4 years ago
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I registered my phone at koodo.com so I should have a prepaid account but when I try to login it says my email is not registered. Help?
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Peter neufeld

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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DID you respond to the email you recieve when setting up your self serve account to verify your email address?
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Peter neufeld

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I looked at the email and it didn't have a link or a confirm button or anything to say that I was suppose to do something
(Edited)
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Sophia, Mobile Master

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Hmmm, strange, Peter! Just verifying, is this the link where you activated your prepaid account: https://activateprepaid.koodomobile.com/

And after finishing all those steps, now trying to log in here? https://prepaidselfserve.koodomobile....
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Peter neufeld

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Yes that's where I activated my phone. When I try to login it says "your login failed. Please try again"
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Sophia, Mobile Master

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Is it possible for you to call *611 from your phone? Then CS can sort your account - I guess something must have gone wrong somewhere :) If not, you can send an email from Koodo's main website but it'll probably a few days before you hear back. Or you can call their toll free number from any phone of course :)
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Peter neufeld

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Okay thanks:)

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