i cant get to my online self serve but my husband can on his phone. were on a family plan.

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  • Updated 5 years ago
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Mamasita Hernandez

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Mamasita,

Can you explain what you tried to do? Did you try to log into your browser? Did you use your husband's email and password or your own?
It COULD be that Koodo is doing some maintenance right now... do you get an error message?
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Timo Tuokkola, Mobile Master

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Right now the site is down for scheduled maintenance, or has this problem been going on for some time?
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Or are you trying to access the Self Serve app?

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