I cant call or send/receive text messages anymore

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I cannot make any call (it said "please check the number" but I still can receive calls) or send and receive text messages, can it be because i forgot to pay my bill this last three months? If it is, now that I payed it, in how much time will it work again?
And if it's not, why?
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
If it says "please check number" it means the number isn't be recognized. Either it's being entered incorrectly or it's not active.
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb
I tried, but it still doesnt work... And im sure that the number im calling is the good one, this person called me an hour ago (and i have been trying to call cabs as well, and I checked if i typed the number correctly)
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Have you tried calling the number from another phone to confirm they can receive calls?
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb
yes! The problem is definitively from my phone...
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Is this the only number that you cannot reach from your phone?
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb
I cannot call any number... I just can receive calls.
And nobody receives my messages (as i dont receive messages from anybody)
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Could it be that you installed an app that adds some digits before you dial? I had the same problem the other day... tried to call a number here in BC (250) and the app added a 1 in front of it... and I got the same message "the number cannot be completed as dialed". Just a long shot, trying to troubleshoot what might have happened :)
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb
I dont think that's the problem... because when i call it's still written the same number... And i dont recieve any messages either.
But thanks for suggesting :)
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
There were some text message service issues in this morning. ( I had no issue though)
You can call Koodo at 1-866-995-6636 #6 for tec service from a landline . The will help you out :)
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb
I'm having these problems for 4days now... I thought it was temporary, but I really need to solve this problem!
And the problem is that i dont have a landline, it was my only phone, that's why i don't know what to do.
But ill try to find a way to call them.
Thanks!
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Do you have any friends, family, co-worker to borrow a phone near you?
Or stop by Koodo kiosk to check it out?
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb
I don't have anybody that can borrow me a phone actually... I guess I will have to go to the nearest Koodo kiosk I find
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Are you able to dial *611?
Photo of Louise C.

Louise C.

  • 190 Points 100 badge 2x thumb
I didnt know this number, i called and it worked!
Apparently, my services were not available because i didnt pay my bill.
I am used to pay on my bank online services, and never declare my payments, but as I heard this option (because they asked me to pay at least a certain amount to be able to have my services again) I did it for the payment I did this morning.
It's supposed to work again in the next hour. Ill see if it works!
Thanks!
Photo of M

M

  • 60 Points
it's not your phone. it is Koodo service. call technical service and demand solutions. Same problem with my Nokia, unable to send txt or receive calls., After direct ctc with Customer Service Mgr. and Technical Service all these problems were repaired and no more issues.

This conversation is no longer open for comments or replies.