i can t media scanner to stop non stop running

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  • Updated 5 years ago
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joan burwash

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Posted 5 years ago

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Iglooman

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What phone do you have? Does it run when you first start the phone, or doe sit periodically run during operation?
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joan burwash

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A galaxy..tells me usb is connected..it s just running nonstop
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Iglooman

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Ok, are you talking media scanner on Windows when you plug your cellphone into the computer, or the media scanner on the phone?
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Sunny Daisy

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I had that problem, it was water damage on mine. I just ended up going through battery life fast. I had to change phones.
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Yannick

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Hi Joan, you might have to do a factory reset. This will indicate if your phone is faulty or not. Note that you would lose the personal info stored in the phone. If your Micro SD card works, you should transfer your data on it.
To reset the phone:

Tap the Menu icon.
Tap the Settings icon
Tap Privacy
Tap Factory data reset
Tap Reset Phone
Tap Erase everything

If you still have this issue after resetting the phone, and if the handset is still under warranty, we can repair it or exchange it for the same model. The best is to go directly to a Koodo store: http://koo.do/oR0Tvb. Keep us updated!

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