I bought my line today and the signal went off I wonder if anyone can help me with this

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  • Updated 5 years ago
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I have a prepaid simcard
I bought it today
and it was working and then suddenly it went off
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Mohamed Radhwan

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Posted 5 years ago

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Erwin

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Hi there Mohamed,

Have you tried to do a power cycle on the phone? Turn it off, remove battery, turn it back on.
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Mohamed Radhwan

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ya I did that and it did not work
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Mohamed Radhwan

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thx for the reply though
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Yannick

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Hi Mohamed, can you check in the Network Settings if your phone somehow switched to 2G? That could explain why it doesn't work. If your phone is still on 3G/4G, give us a call at 1-866-995-6636 from a landline, #6 and we'll have a look into it. Thank you and welcome to Koodo Mobile!

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