i am set up on pre payment plan but my payment has yet to be deducted and my payment was due yesterday

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  • Updated 4 years ago
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Keith Lake

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Keith,

It may take a few days to show up. If you are in doubt, call Koodo (*611) and they'll be able to tell you if it's all set up properly :)
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Khaleila

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Hey Keith, Just a quick clarification. There's a delay of 1 full billing cycle before the preauthorized payments comes into effect, so in the meantime, you have to make the first payment yourself. As Sophia mentioned, I would suggest giving us a call and an agent will take a look into this for you. Thank you.

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