I am not receiving texts saying how much I owe for the monthly payments, nor when it is due. Why is this?

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  • Updated 4 years ago
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emilie carriere

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  • frustrated

Posted 4 years ago

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Paul Deschamps, Mobile Master

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Log into self serve and make sure you've turned on the option to have text notifications sent when your bill is ready each month.
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emilie carriere

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I am signed up for them, I used to get them all the way until March and then they stopped but it still says I'm receiving them...
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Jonathan I, Mobile Master

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I think Koodo was having issues with the notifications a few months ago but if you want it fixed, perhaps call customer service to see what's happening? 1-866-995-6636

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