I would like to see Koodo offer family plans for more than 1 active line there should be an option

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  • Updated 1 year ago
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Katrina Lee

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Posted 2 years ago

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Bernard, Official Rep

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We looked into these Katrina. The feedback from customers suggested very few of them looking for this option. Most wanted to keep all the data use to themselves and not share. We'll continue to gauge the need, however there are no plans to introduce this currently. Thanks for your suggestion though!  
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Rob S

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Wow, I can't believe there's no customer interest for a Family Plan offer from you guys.  You have thousands of forum messages going back 4 or 5 years asking for it.  And all we get in your response to this ask is "very few of them looking for this option.  Most wanted to keep all the data use to themselves ....."  Are you talking to single folk?  I waste so many minutes and data on all my UNAGGREGATED lines with you and pay more for lines that exceed limits.  I'm growing unhappy with how little I get for the money I pay for cell phone service.  Prices in Canada, particularly in Ontario, are way to high (see prices in US; it'll make you sick what we pay up here).
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David, Mobile Master

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If you  browse fora of suppliers of shared plans, you see lots of complaints about all data being consumed by a few members of the family to the disappointment or cost of others. While a shared data plan be great for responsible users, one with hard limits for each user can be a better choice. If you bring your family together under one payment plan with Koodo, your calls between members are free. If each plan has shock-free data, you can avoid data overages as well.
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Rob S

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Thanks for your reply David.  While it may be true irresponsible users could suck up most of the data under a Family Plan, that's a disciplinary issue for parents to address with abusers. I believe in providing customers with affordable choices, which is what Koodo stands for in the market.  As matters stand now, Koodo customers don't have a choice.  

One other thing: Phones today use more data because of increasing processor speeds and apps that leverage on this.  As such, data plans just don't go the same distance as they use to.  If you look to the States, intense competition there has already provided consumers with far superior plans that make a mockery of what Canadians pay here.
(Edited)
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David, Mobile Master

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Yup, and often restaurant food in the USA is cheaper because in many states the minimum wage for servers is disgustingly low, and they are expected to make the difference in tips.  I've no interest in discussing the differences in the two economies, but am sticking to that within the Canadian sphere.

While your opinion is that overconsumption is a disciplinary issue for parents, many sharing plans are between peers. That it is an issue brought to discussion fora means that many folks feel that the telco should address the problem, rather than the user.

You have choice - if a data sharing plan is important to you, Telus offers them. The savings of a sharing plan there may well be cheaper than having multiple Koodo accounts. Run the numbers and see!  If all the companies were to offer the same services, there would be not differentiation in the marketplace, and no real price differences.
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titaniumtux

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Bell/Rogers/Telus introduced shared data plans when Verizon was considering expanding into Canada.

Granted, there are cheaper plans in the US, but subsidizing phones in the US isn't always as good a deal as it is here. Heck, within Canada, there are cheap plans in MB/SK/QC. Public Mobile also offers relatively affordable plans from coast to coast.

If you are into premium phones, especially for multi-user, you'll likely get best value with Bell/Rogers/Telus. If premium phones are out of budget (or just aren't the phones/droids you are looking for), then you'll probably get a better deal for one or two users on Virgin/Fido/Koodo.

If you are into subsidizing expensive phones over 18-24 months, Bell/Rogers/Telus is your best bet. If you're into maintaining a low monthly bill, and getting phones below cost, then go with Public Mobile, and acquire your phones on new activation promos with Koodo, then cancel after 90 days.

If you're into the US plans, grab a plan with Nettalk, connect a 5 minute call while in the states, then bring it back to Canada with no extra cost to roaming, mind you, your service would be tied to a US number. Nettalk won't require you to spend at least half of your time in the US.

If you don't like any of those options and you want the cheapest option, port your number to Fongo (one time fee of $25), then grab the 3GB for $15 per month data/tablet plan chez Fido, and do talk and text through the app (couple bucks per month for texting).