I would like to remove add ons

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  • Updated 1 year ago
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I have tried from the website and the app but I can't and when I call they never answer or they say they charge for removing the add ons I never ask to have in the first place
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Paola Luna

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  • angry

Posted 1 year ago

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Bernard, Official Rep

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Which add-on Paola?
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Paola Luna

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Is the apple care one, I never requested to have it and it's almost 10 more dollars I have to pay each month. I don't know if it's possible
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Bernard, Official Rep

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What store was it at Paola?

Pls send us a private message on Facebook and we'll definitely help you out. That feature can only removed by a rep at this point. 
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Paola Luna

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Ok thank you, I have sent a message on Facebook .
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Allan, Mobile Master

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Charges only apply for things you can do yourself so you wouldn't be charged for this. You can choose the callback option on the phone or message them through facebook (https://m.me/Koodo) or through twitter dm.

Edit: Look at that, Bernard is here, no waiting required!
(Edited)
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titaniumtux

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For the thread's sake, I don't think you can remove Apple Care or retailer's warranty add-on through self-serve yourself.

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Bernard, Official Rep

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You are correct. That's what I stated above. :-)  

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