I would like to have access to my own phone number. 506xxx-xxxx

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  • Updated 9 months ago
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  • (Edited)
My half brother Donald McLean has been killed in A car accident two weeks ago. Although I've gotten an agreement and contract your system doesn't recognize me. Donald is gone yet I pay my end of the bill (75/ month) before the end of each month. I would like to have access to my own phone number. 506xxx-xxxx
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Gerry Graves

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Posted 9 months ago

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Timo Tuokkola, Mobile Master

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Koodo has a special team that deals with decreased customers' accounts. You will need to contact koodo, either by phone or via facebook messenger. They will get your information and someone from the appropriate team will be in touch with you to verify details and either cancel or transfer ownership of the account.
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Goran, Mobile Master

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My sincere condolences.

Please don't include personal info such as your phone number.

Have you begun the process of requesting the transfer of primary account holder with Koodo yet? I believe a death certificate might be needed but you can call to do transfer of ownership. You will need to pass a credit check so you'll need to provide two pieces of ID and the usual stuff as if you were creating an account new to Koodo.