I was supposed to receive a refund

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  • Question
  • Updated 1 year ago
On March 2016 , I paid for the month (by mistake) and managed to cancel my account (not by mistake). I talked to someone by phone and they told me I will receive my refund at home (in my country). Now I kept receiving my "account summary" at home (with a negative total due), but no money. Why did you say you'll refund me? It's been a year...
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Daniela Stuckrath

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Posted 1 year ago

  • 1
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Robert, Mobile Master

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Hello Daniela,

This problem has to be addressed to an employee. Most people here are volunteers and cannot access your account. I'd suggest contacting Koodo (*611 or vi FB at www.m.me/Koodo) in order to solve this issue.
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David, Mobile Master

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Send a note via private message at Koodo's Facebook page, or DM via their Twitter page, and make an official request for the refund to be sent you.