Prepaid account balance: charged twice for some reason?

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  • Updated 2 years ago
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  • (Edited)
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I wanted to top up and continue my 15$ base plan but I was charged twice and I don't know why. I wouldn't of cared if it was left in my account balance but no I only have 3$ in there. So I really don't know what to do.
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Zach

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Posted 3 years ago

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Ahmad

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Call *611 from your Koodo phone and they'll assist you. Tell the rep what happened and they should credit you the $15.
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Andrew Henry

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Right! No rep at *611...
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Nabil, Employee

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Hey Andrew! What do you mean by "No rep at *611"? Please dial 611 and then press 0 at least 3/4 time.

Thanks
(Edited)

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