I was charged twice for apple care

  • 1
  • Question
  • Updated 1 year ago
I was charged twice for apple care this month one charge of $9 and another of $7.20...please explain...this was not how it was outlined to me when I signed up for this...not impressed
I would like this charge removed and to discontinue apple care completely as a result of this mess up. Every time I try to remove apple care from my add ons using self serve I get an 'error' message which prevents me from cancelling...
Photo of victoria


  • 70 Points

Posted 1 year ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 80,694 Points 50k badge 2x thumb
You will need to send us private message and we can cancel it for you Victoria once you verify your account. It's unlikely that you were charged twice. Would you post a screenshot of it here? 
Photo of Allan

Allan, Mobile Master

  • 61,910 Points 50k badge 2x thumb
It could be a possible pro ration charge as you mentioned just signing up. $9.00/30days=$0.30/day. This means you got charged for 24 days of applecare in your first month and the rest of your first month should be prorated 24 days as well.