I was charged Local Airtime though I did not exceed the plan!

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  • Updated 7 months ago
why I was charged for local airtime when I am still below the maximum free minutes under my plan?
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Abdul

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Posted 7 months ago

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Dinh, Mobile Master

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Hi,
So there are some potential reasons:
- Out of the provinces when you were making those call?
- you were charged for using call forwarding (without the call forwarding add-on)
(Edited)
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Abdul

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I am using call forwarding but not sure whether with or without the add-on
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Abdul

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actually, I am using call forwarding only when my phone is out of reach. cuz koodo signal is weak in my place!
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Dinh, Mobile Master

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You could check if you have the addon ($3 call forwarding add-on) on your rate plan.

If you had the add-on, there shouldn't be any charges.
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Abdul

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Thanks Azure123 for your reply!.
Yes I have the call forwarding active without the add-on.
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Robert, Mobile Master

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Not every plan. They had some plans with local calling in the last year
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Allan, Mobile Master

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Were you recently close to the US or recently sign up with Koodo or switch plans?
(Edited)
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Abdul

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No. I guess as Azure123 mentioned these extra charges because of the call forwarding which I have it active without the add-on.
Thanks for replying though.