I was charged for being over on my data even though I used 699mb of 1gb

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  • Updated 10 months ago
Why was I charged extra $5 for data usage when I only used 699mb of 1gb.
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Phil

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Posted 10 months ago

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Dinh, Mobile Master

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Do you have any screenshot of the bills where it is calculated?
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Phil

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Dinh, Mobile Master

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From the bill, I think the system miscalculated somewhere. I suggest calling Koodo and asking them to take it out.
(Edited)
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Chad Burr, Mobile Master

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Do yourself a favour and use the messaging system at http://m.me/Koodo instead of calling in. Wait times on the phone can be over an hour. You can also send a Twitter direct message.