I was charged an application store service of $4.99

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  • Updated 5 days ago
I am new with Koodo and this is my first post. 

I was charged an application store service of $4.99.
i did not buy anything on store or not place any paid call. 

why koodo charging me 4.99 extra for what? my koodo account not link with google store services. 

i am uysing koodi minuts and only internet. 

Koodo can you please take a look on that 4.99 extra charge in my data section on july 9th 2018 time 11:29


Jul. 09, 2018Application Store service1.00 events$4.99
11:291.00 events$4.99
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Bhupendrakumar Patel

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  • unknown charge form koodo

Posted 6 days ago

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Dinh, Mobile Master

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hi Bhupendrakumar,

Did you happen to dial some number 888/800? there are several cases before in the forum. One could be found from this https://community.koodomobile.com/koodo/topics/i-have-a-charge-on-my-home-phone-of-4-99-for-data-and...
Basically, it is a spam, luring people to agree to some service or compete for a prize or something fancy.... If customers didn't pay attention, they might inadvertently agree to pay the fee.
(Edited)


I make call to this number
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Dinh, Mobile Master

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That number charged you? You would have to call them and dispute if you didn't agree to pay the fee when you call them. If they don't agree, you could choose to go to CRTC and dispute.

http://tritonglobal.ca/do-you-have-phone-bill-charges-from-triton-global-or-fastrack/

So if you are unsure as to why you are being charged, when the charges were made and/or where they originated we recommend you contact our customer support billing enquiries team online or call 1-866-340-4990 and select option 1.
(Edited)
Thank you