I was billed three times to pay off my tab balance

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  • Updated 5 months ago
My tab balance was $300.  I called in December 17th to upgrade to a new plan and was advised I had to pay off my tab which I agreed to.  The rep got approval for the new plan but she had trouble processing the tab payoff.  Now my December 17th bill shows 3 x $300 charges for the tab payoff:



From November bill:



Also, I received a tab charge adjustment credit of $15 but that should be $16.80 since I paid tax on the $15. My bill needs to be adjusted to remove the 2 additional $300 charges plus a credit of $1.80 for the tax on the tab charge. 

Thanks, Daniel
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Daniel Brunt

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Posted 5 months ago

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Camilo_A

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Hi there!

No worries, it is clear that is an error... During promo time system was a bit overloaded and that might've caused this...

Make sure you get in contact with koodo before your bill is due to make proper adjustments assuming that this only for 1 line!

Enjoy and Happy Holidays!
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Lori Leger

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I need a customer care phone number
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Chad Burr, Mobile Master

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Is there something we can answer for you here Lori?

Honestly you'll be waiting on hold for hours. Better off to send Koodo a Facebook message at www.m.me/Koodo and give them some time to answer you.
(Edited)