I have been a loyal telus customer for several years, and before always made payments on time. As of losing a job before going back to school, telus has been no help to me, I have constantly over and over explained my situation to them, and hoping they would value that I have stuck with them for several years, left and came back for several more they would want to help me out by any way they can to keep me. Was I wrong. They make me pay astronomical phone bills, and then harrass me because I can't afford what they make me pay, when my payment is late. I have to eat and I am going into my hardest last two semesters of my studying and they still won't set me up with a better cheaper more affordable plan. I want to leave, I do have outstanding fees, but I don't want to give them that money because I feel they don't deserve it. I have given them well over 1500$ in the last year.... which is way too much for a student. I want to bring my phone over as well because its new. It's asking alot but your phone plans are more affordable for someone like me.