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I've been dealing with a problem that's lasted for about 6 months now. My mom paid a fee of 260$ by Cheque, she called Koodo to confirm they got it and they said they lost it. My mom paid again by credit, Koodo HAS proof of this. Koodo called my mom and said that they also found the Cheque and her account had about 180$ left (assuming she used 80$ for some other fee). Now when we speak with Koodo they say this extra 260$ by Cheque doesn't even exist. Because I thought we were good for 3 months due to the extra credit we hadn't paid our bill of 127$. They turned off my phone and I told them I'd speak with someone else just please turn my phone back on! I have important calls I need to make! That right there is another 35$ apparently. The 127$ fee turned into 200$ because they gave us a week to find proof of the Cheque payment. Well I found it. I'm ready to file a small claims court here in Ontario. The original 260$ plus 35$ for the inconvenience of turning my phone back on due to their inproficiency, lastly the charge for September waived. I'll also charge the 75$ it cost to take this to court and the 300$ it cost our family to deal with this issue. Here's proof my mom sent a Cheque to Koodo that they claim isn't on their file.