I want to return my SIM card. I did not activate my account due to many errors. I will stick with my current provider. How do I sent this back and not be billed for it?
If you ordered a sim card online then the sim arrives already activated. All that is required to use the service is to insert the sim into your phone. It sounds like you had trouble setting up your self serve login. This error typically occurs because koodo sends an account setup email to the address you provided when you ordered. If you try to manually setup an account instead of following the link in the email, the system sees that as a secondary login, which means that it must be approved by someone using the main login before it will be allowed to access the account.