I want to replace my damaged phone.

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  • Updated 3 years ago
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I have an Alcatel One Touch Pop Icon. It recently fell out of my pocket and into the toilet. The phone turns on but the touch screen doesn't work and I can see a spot of water damage on the screen.
I believe that I will need to replace my whole phone rather than just the screen.
I'm trying to find out how much it would cost to replace/buy the same phone from the company while keeping my plan.
I could just buy a phone on Kijiji but I want the same phone.
Can I replaced my phone with the company? I need some help.
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Chyanne Roehler

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Posted 3 years ago

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Hi Chyanne,

You can certainly buy the phone through Koodo again. But you would need to pay off your tab. Your plan should remain unaffected.