I want to pay my bill on self serve menu! Called for assistance and still can t pay ? Their answer: sorry cant help you, pay at the bank!!

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  • Updated 2 years ago
I want to pay my cell bill phone using self serve menu but I keep on receiving a message that I the billing address is different from credit card address. I called for assistance and they couldn't help me. Why would a company have a self serve menu and not work. My banking information has the same information of the billing information. ONCE AGAIN I called for assistance and the answer I got was: sorry we cant help you, maybe you should pay your bill at the bank or cancel the line, wtf!!!. Nonsense, I will just probably just pay my tab and change company.
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Eduardo Barahona Rosales

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Posted 2 years ago

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Robert, Mobile Master

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Hello Eduardo.

Self serve does work. I can totally pay my bill without any problem. Are you sure the problem is not on your end? Have you tried another credit card?
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Bernard, Official Rep

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Eduardo, if I'm looking at the right account, your address has a number of abbreviations ( DR NW APT ) and if there are any differences on your credit card billing details that might trip up our security. Also, here you have Rosales as part of your name, we do not have that on our side. Have you tried dialing #123 from your phone and select option 3 for payment.