I want to know how come I was charged $5.00 for using 0.03 mb of data

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  • Updated 11 months ago
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Carm Moscarello

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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Carm, data is charged in blocks so no matter if you use 0.1mb or the full amount in the block of data you are charged the full amount specified for that block of data. Example $5/100mb
(Edited)
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Carm Moscarello

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This is so confusing I can use 10 mb and be charged nothing. Also how can I understand what the phone was doing at the time it was charged.
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Dennis, Mobile Master

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Settings > Data usage
This can give you an idea of which apps are using data but there is no detailed log since multiple apps could be using data at the same time.

Data leakage can be unfortunate since it is difficult to control.  Email, social media, even the weather app can use data in the background when your phone is asleep.
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Bernard, Official Rep

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Carm, you could switch a newer plan with shock free data that will prevent these from happening and not let any data flow through once you reached your monthly allotment until you give it a green light. It's free to switch plans online.

Also, if you are looking at you last invoice the usage was over 100mb so if you didn't initiated an internet connection something in background definitely was using data.  
(Edited)
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Carm Moscarello

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How do I know which is the newer plan. Does the shock free plan stop continuing data usage when it reaches 100 Mb.
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Allan, Mobile Master

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Any of the plans on the Koodo website are a newer plan.
https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans
And yes, you will receive a text once you reach your data limit telling you your data has been shut off and if you wish to keep using it to respond yes.
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Carm Moscarello

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Thank you

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