I want to have only one phone # associated with my acct. I would like my ex-husband's name and # off

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I want to have only one phone # associated with my acct. I would like my ex-husband's name and # off my bill. I will pay all outstanding amounts but the acct. is in my name and there is no need for him to be on it .....he has joined Rogers.
Photo of Sue Langmack

Sue Langmack

  • 82 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Is the account officially under your name?  If so you can call into Koodo (*611 on your koodo cell, it's a free call).  And they can remove any other names for you.
Photo of Sue Langmack

Sue Langmack

  • 82 Points 75 badge 2x thumb
Yes the account is completely in my name; but I was told before my balance of $134 must be at $0 for them to take his name/number off my bill. I'm willing to pay balance in full but at end of month.
Thanks
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Ok.  Then maybe wait until you pay the balance and then call in a couple of days after that
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Sue, you can cancel the line under your ex-husband's name by giving us a call. As you are the account owner, you are person responsible for paying the charges on the account but you don't have to wait if you want to cancel this line.

Hope this helps! 

This conversation is no longer open for comments or replies.