I want to get a new phone added the my monthly bill but I can't sign in

  • 1
  • Question
  • Updated 5 months ago
  • Answered
I want to add a new phone to my monthly bill. I want to order it online because I don't have a koodo store close by. And I keep trying to sign in the buy one and it keeps telling me it is waiting for the email to be valid but I have not got a email about it. So I can't get one and my phone is about done.
Photo of kaleigh goodale

kaleigh goodale

  • 90 Points 75 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
You need to sign into your self serve account and then click on the link to the webstore from there so your signed in.

If you have any tab already owing you will need to pay that off in full first unless your adding a new line to your account with the new phone (so you'll have 2 lines on one account) then you'll need to choose that option when selecting the phone and plan
(Edited)
Photo of Bernard

Bernard, Official Rep

  • 75,528 Points 50k badge 2x thumb
Can you log in with your other email address we have on file? It's a gmail one starting with your first name.
Photo of kaleigh goodale

kaleigh goodale

  • 90 Points 75 badge 2x thumb
No it keeps telling me it is waiting for the owner of the email to give them permission and I have not got a email
Photo of Bernard

Bernard, Official Rep

  • 75,528 Points 50k badge 2x thumb
What I'm trying to say is that there are 2 email addresses associated with your account. One you gave us at the time you opened the line and another that, I guess you registered later. It's the email address you are using here. Can you try to log in with email address you originally registered with us? 
Photo of kaleigh goodale

kaleigh goodale

  • 90 Points 75 badge 2x thumb
No I do not remember what it is
Photo of Bernard

Bernard, Official Rep

  • 75,528 Points 50k badge 2x thumb
In that case you we will have to delete the old profile. Can you pls send us a private message on Facebook and we will help out.