Yes, we are on a prepaid. I accidentally set up her phone as a one time payment, not realizing it. Then her phone stopped working and said no service. I then went on to her account, and set up automatic payments, plus I topped it up with $15 so she can get service right away. I has been 24hr and her SIM and phone is still not working. It still says no service. I did take out the SIM and put it back in. Please advise. Thanks in advance.