I want to cancel my koodo service plan.

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  • Updated 1 year ago
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So I really want to cancel this. Is there anyway to cancel my plan with koodo online somewhere ? I've called the number 18669556636 and I've been on hold for over an hour.... Its really stressful wanting to cancel this and the only way is to waste hours trying to contact someone...
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brandon b

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Posted 2 years ago

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Bernard, Official Rep

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Canceling can only be done over the phone unfortunately. Were you given an option for callback on the phone via the automated system?
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mikeL

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Okay thanks
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Jim Urquhart

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Isnt it easier to answer the phone or is it that you have so many cancellations that you are hoping that a lot of us will die from old age before you will respond.
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Bernard, Official Rep

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We are working on making cancellation a possibility online Jim. It's not an easy lift so it will take some time. Believe or not a good chunk of the calls we get are from people who call for things that take a second to check online. Also working on a project to mimic the triage procedure common at the emerg in hospitals. No one gets to see a doctor until a few nurse checked that it indeed requires a doctor. We are a predominantly digital and self serve brand so customer service over the phone is not our first choice. Despite all this people still say we are one of the best provider all around. :-) 
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Janet Watson

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Bernard, I wish to cancel my phone service as I am no longer in Canada.  My US plan does not have free international calls.  Can you advise how I can cancel on line or via email? I have looked at the facebook site but cannot see where I can message you as your advised the previous person.

Janet Watson
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Bernard, Official Rep

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You will have to contact us via calling Janet. Online cancellations are not available yet. Pls call 1-866-99koodo to talk to a rep.

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