i want to add music to my phone but my computer won't read my phone. is it because of the computer or the phone?

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  • Updated 1 year ago
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Lisa

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Posted 1 year ago

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David, Mobile Master

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What phone do you have? And how new is it?
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Lisa

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I have samsung grand prime. i had it for two years now. i was able to add music to my phone before and now i can't. is it time to upgrade? and how would i know if my contract is up?
(Edited)
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Lisa

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Yes. That is my phone connected to the computer. I don't know why it isn't working anymore. It used to until this happened
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Lisa

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Is there another way i can fix it?
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Allan, Mobile Master

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Can you try a different USB port on your computer? Try as many as possible and see if it works? Also try using another USB device and see if that works on your computer.
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Lisa

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I did that too and it doesn't work either. I don't know what else to do!
(Edited)
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Lisa

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I plug a iPod in and the computer reads it but it won't read my phone
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rikkster, Mobile Master

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Disconnect your phone and install Samsung Smart Switch on your computer, (link below). The software includes USB drivers specific to your device. After Smart Switch has finished installing, restart your computer. Wait for your computer to finish booting, then reconnect your phone via USB. Windows should now 'see' your phone.

If the phone is still undetectable, then I would suspect a faulty USB cable. If you still have the original USB cable that came with your phone, try that instead. The USB port on your computer doesn't appear to be the problem because your computer is able to 'see' your iPod and it shows that your phone is charging when using that port.

http://www.samsung.com/ca/support/sma...
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rikkster, Mobile Master

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I believe I saw mention of Smart Switch during initial setup of my S5 Neo. Chose to ignore it. From what I understand, this installs software that allows you to transfer data from an old device to a new Samsung device, wirelessly or via USB cable. The standalone software has to be downloaded/installed manually, or at least that's been my experience.
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Lisa

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So should i download SmartSwitch onto my computer then?
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Goran, Mobile Master

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Yes see if that will do it. Let us know what happens please.
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Lisa

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It didn't help. My computer still won't see my phone. I don't know what happened. This never happened until recently. How come? And is it time for a new phone then??
(Edited)
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rikkster, Mobile Master

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Given the age of the phone, you may want to look for something new. It’s possible there may be an issue with the phones’ micro usb/charging port. Sadly, electronics don’t last forever. The usb port is one the most-used components on a smartphone and over time, may fail with little or no warning. I think you will be happier upgrading to a newer more reliable phone.

To answer your other question about wanting to know when your contract is up; since you've had the phone for two years, you should be all paid off. I believe you can verify this by logging into self serve and checking your tab balance. If it shows a zero figure, then the phone is paid off.