Current plan wouldn't meet the tab requirements for tab medium in Québec...that means customer should have been required to change plans on the upgrade.
Perhaps a Koodo staff or Mobile Master could validate this?
On a side note, when a customer has a Québec billing address and a Québec area code phone number, they qualify for a region-specific plan. If you want better competition in Ontario, Alberta or British Columbia, support Freedom Mobile. If you want more competition in Nova Scotia or New Brunswick, support Eastlink and hopefully the big three will take these carriers seriously.