i turn my cel on and it does not stay on

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  • Updated 2 years ago
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lg-k121
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Ferne Ethier

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Posted 2 years ago

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Sophia, Mobile Master

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What cellphone is it? Edit oh, I see what you posted. Well let's begin basic troubleshooting... Is it charging?
(Edited)
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Ferne Ethier

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yes
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Goran, Mobile Master

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At what point does it usually turn off? And you mean off not restart ? Does it ever restart as well ? Have you noticed if it gives a low battery warning first or is it sudden? Do you have anything in particular you are doing ? Does it happen at a certain battery level? If the battery is removable can you check if it's fitting loose?
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rikkster, Mobile Master

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The battery is removable. Remove the battery and set it on a flat surface. Inspect the battery casing for warping, bulges or cracks. Inspect the battery compartment for any signs of battery gel leakage. If you find any of these defects, do not charge the battery. You should be able to get a warranty replacement battery through Koodo if the battery is defective.

If the battery passes inspection, do you have a tight fitting phone case installed that might be pressing on the power button and turning the phone off?

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