i transferred my number from virgin and someone else has my number i dont know what to do and i already called koodo and it wont change

  • 1
  • Question
  • Updated 3 years ago
  • Answered
HELP ME
Photo of Natasha Thompson

Natasha Thompson

  • 322 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
When did you initiate the port?

Does your old Virgin sim and phone still work?

If you lose a number during a cancellation, then the number should go into holding for a few months before the number is recycled
Photo of Natasha Thompson

Natasha Thompson

  • 322 Points 250 badge 2x thumb
i transferred my number to koodo lastnight and someone has my old number and now i cant changed it on my prepaid account
Photo of Dennis

Dennis, Mobile Master

  • 195,830 Points 100k badge 2x thumb
You will have to call Koodo about this.  Does your prepaid line work?

Did any suggest your port failed when you registered for prepaid?
Photo of Natasha Thompson

Natasha Thompson

  • 322 Points 250 badge 2x thumb
I BEEN WITH KOODO FOR OVER 5 MONTHS NOW AND I DID THEY SAID THEY GOT TO CALL SUPPORT AND SAY WHY I CANT CHANGE IT...
Photo of Dennis

Dennis, Mobile Master

  • 195,830 Points 100k badge 2x thumb
Did you have your number working for 5 months and now it wont?
Photo of Spence

Spence

  • 8,354 Points 5k badge 2x thumb
- When did you transfer # from Virgin to Koodo?
- Did that # ever work on Koodo? and if so, when did it stop working?
- Do you have a phone # that works on your phone now?
Photo of Evelina Preshyon

Evelina Preshyon

  • 426 Points 250 badge 2x thumb
The person before you had that #, they changed it  ,and when you changed over to koodo you end up getting that # , I think it's your best bet is to get a" new " NEW #!
Photo of Evelina Preshyon

Evelina Preshyon

  • 426 Points 250 badge 2x thumb
Go directly to the office...I've tried to call them about a lot of things and I never get an answer or a reply, what I do is go directly to them and have it done right there...

This conversation is no longer open for comments or replies.