I thought my phone was unlocked but it didn't take the new US SIM card I tried to put in it

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  • Updated 6 months ago
I have an iPhone SE and I was trying to put a US SIM card in it since I am in the states. When I put it in I could not get into my phone because it needs to be unlocked. However, I thought my phone was already unlocked since I bought it from Apple to bring over to Koodo. 
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Taylor

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Posted 6 months ago

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Goran, Mobile Master

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You bought it direct from Apple new? If so it's supposed to be factory unlocked. Please confirm where and when you got it?
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Taylor

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I just tried and as soon as is realizes there is a SIM card it takes me back to the lock screen to start set up with the new card and locks me out again. 
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Dinh, Mobile Master

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This is strange.
Which US carrier was it?
And you are sure that your phone from Apple Canada were unlocked? Or it was locked to Telus?
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Dennis, Mobile Master

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If you bought your iphone from apple online, then it would come unlocked.  if you bought it in an apple store through a carrier or a a subsidy then it would be locked.

In this case you will need to send Koodo a private message via facebook or twitter and they will unlock for free for you.  But please expect Koodo to take a couple of days to get back to you
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Dennis, Mobile Master

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If you bought your iphone from apple online, then it would come unlocked.  if you bought it in an apple store through a carrier or a a subsidy then it would be locked.

In this case you will need to send Koodo a private message via facebook or twitter and they will unlock for free for you.  But please expect Koodo to take a couple of days to get back to you
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Christy L

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If you're still in the USA, take it to an Apple Store and see if they can confirm it. Sometimes you need to unbrick it by restoring it, hooking it up to iTUnes and restoring it. Maybe it's not on the right GSX policy with Apple to be able to roam in the usa (i've seen this with other non-koodo providers)...which that would require an unbrick again.