I think I have two accounts

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  • Updated 3 years ago
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I had to get a new phone because my battery died I had to use a new simm card as mine was too big to fit. I activated the phone and selected previous account but now I am on the basic plan $30.00 / month and the simm in this phone is a prepaid, which I told them at the store I wanted to use my current monthly plan. SO why now I have a prepaid and a monthly account and I can't use my phone because I have to add a booster. I have been with Koodo for quite a few years and have never had to top up. Why do I have to pay for minutes when I have a monthly plan and have to top up?
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Posted 3 years ago

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Dennis, Mobile Master

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How did you activate the phone?

If you are just using the new phone, the service person should have just activate your monthly sim on your current account. I also assume you got the phone on a tab?
If you had to activate the account (by not just switching sims on your self selrve account) then it looks like you just switched over from monthly to prepaid.

I would call Koodo correct as this a more complicated mistake

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