I think I accidentally deleted Koodo Mobile from add ons

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  • Updated 7 months ago
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Sharon

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Posted 7 months ago

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Goran, Mobile Master

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Could you give more details please? It's doesn't make sense to me when you say you might have deleted Koodo from "add ons."
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Allan, Mobile Master

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Don't worry. Anything.important in the add ons section can't be deleted.
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Sharon

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Ok thanks but what is that then?
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Robert, Mobile Master

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I'm not sure what would that stand for...
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You-Know-Who

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It stands for Unlimited Data.
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Sharon

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I was trying to remove some add ons that I thought I might get charged for. Just got this phone and wasn't sure of it but travelling to Mexico.  Thanks for your answer
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Sharon

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Was in Manage Add Ons and wasn't sure why there were so many different ones on my acct but I thought I had done it by trying to put on Easy Roam so then was trying to Remove most of them and at the bottom one said  Koodo Mobile and I guess I hit that one and then panicked
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Goran, Mobile Master

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Could you post a screen shot of that part where it says Koodo Mobile as an add on that can be removed? I'm very intrigued. I looked at my self-serve and didn't see anything like that.

Yeah if you want to do international roaming you'll usually have 2-3 free add-ons enabled that allow you to call internationally / call and use data while roaming.
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You-Know-Who

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"Just got this phone"
The Koodo Mobile add-on gives unlimited data for new lines, and it automatically gets removed after 10 days anyway. Removing it before 10 days would be a problem only if you activate a new line specifically to get 10 days of unlimited data.
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Sharon

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Sorry I have been way and still am but been too worried about messing around with the plan I just have tried not to use my phone. If this image comes through then that was where I hit the "x" and it said it was removed
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Allan, Mobile Master

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Like i said. If the add on is important then you can't remove it so you are okay. No need to worry.
Is there something you are trying to do on self serve that we can maybe help you out with?