I terminate my plan and I am not in Canada. How can I pay my last bill?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I terminate my plan and I am not in Canada. How can I pay my  last bill since I am not able to pay it online?
Photo of navid Amani

navid Amani

  • 70 Points

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
If u mean u cant pay it via self serve, then pay it through ur online banking you should still have ur account number. Add it as a bill and pay it that way. Or call customer care and pay it via the phone with a credit card if they will let u.

If u have access to this site, u have access to paying it online. Last resort u could always mail in a cheque though not recommended.
Photo of Bernard

Bernard, Official Rep

  • 80,726 Points 50k badge 2x thumb
@ Navid I see you logged into your account yesterday, so access is not the issue. Your payment has not gone through though as there seem to have been some issue the payment method you chose.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Navid! Just to clarify if you are paying with an international credit card you must contact our payment services team over the phone in order to register it first for it to work.  Also, you can only pay through online banking with a Canadian bank account. Hope this helps.

This conversation is no longer open for comments or replies.