I switched to a new phone I need to put it on theaccount

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  • Updated 3 weeks ago
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Shay Crispin

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Posted 3 weeks ago

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Dennis, Mobile Master

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Just take the sim from your current phone and put it in your new phone.
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Dinh, Mobile Master

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hi Shay,
I assumed you are asking how to use your new phone with your existing Koodo service. If so, you would need to put the SIM from your old phone into the new one.

If the old SIM doesn't fit into the new one, then you might need to buy a new Koodo SIM online or visit a Koodo kiosk to get one. After that, you need to switch SIM (you need to contact Koodo directly to do it or you could do it at a Koodo kiosk).
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BobTheElectrician

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Probably, if you are willing to pay 20 activation fees.
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Dennis, Mobile Master

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So it's not really free if I need to pay an activation fee
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TJ Smith

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Dennis you have to be reasonable mate, if a client lost his/her device(s) they will give you the max number of lines you have on your account.
And they will also port the lines on the new SIM at the store before you leave; the fees (charges) are $0.
(Edited)
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Dennis, Mobile Master

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Which they charge a connection fee for.

Sim card is included free of charge is include with Every connection fee paid
(Edited)
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TJ Smith

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Dennis try to go to the nearest shop and tell them you lost your SIM and see if they will charge you mate. Cause they didn't charge us when I when for the "3-in-1'' SIM for my nana's "new J5" from Kijiji.

The girl just ask if I can do the SIM update my self or if I want her to do it. She moved around on the account then gave us the new SIM with a $0 invoice.