I simply cannot log into my mobile app, even though my username and password are correct.

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  • Updated 2 years ago
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Tried to log in but can't. Checked with the desktop version, and username and password are definitely correct. 
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Alexander Weiß

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Alexander,

Check the spelling of your e-mail address. It happened to me where I entered a comma instead of a period in the e-mail address and I wasn't able to tell the difference at first glance....
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Alexander Weiß

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Hi Mathieu, 

the spelling is correct, I checked a couple times before posting here. Also restarted my phone, re-installed the app, but nothing works
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Mayumi, Mobile Master

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Is it work on desk top?
Can you log into self serve account?
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Alexander Weiß

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Yes my desktop version works perfectly fine. I just got my Prepaid-Sim today and activated it and set up my self serve account and everything, but the App won't let me log in.
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Mayumi, Mobile Master

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Self serve App is only available for post paid unfortunately....

If you have a prepaid account, then you have to access to self serve account. 

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Alexander Weiß

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oh okay the lady at the story didn't tell me that. 

Thank you for your help!

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