i set up my prepaid phone with an unlimited texting account but i still cant text on my phone. how do i fix this

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  • Updated 2 years ago
  • Answered
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Liam Barclay-Dolomont

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  • frustrated

Posted 2 years ago

  • 3
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Chad Burr, Mobile Master

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What phone? Regular text or picture?
alcatel one touch pixi 3, regular text, its prepaid and had like a 20 dollar bonus so I uses that to pay for my $15.00 texting plan leaving me with an account balance of 5 dollars.
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Martin Leclerc

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How I get this fellow
I sighned up for the 15 dollart text and picture base plan
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Chad Burr, Mobile Master

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Where is this phone from originally?
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Daniel, Employee

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Hi Liam, 

If you have a non-Koodo phone, you may need to set up new APN settings. Click here to see how: http://koo.do/1RfGEQ5

Hope that helps :)
(Edited)
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Elizabeth

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I have a new alcatel one touch pixi3 phone and I want to activate it
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Mayumi, Mobile Master

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Do you have an account with Koodo already?
Where did you get your phone?