I seem to have been disconnected from Koodo's service. Why is this?

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I seem to have been disconnected from Koodo's service. Why is this? I'm on the prepaid plan with 100MB of data which I am aware I have used and I know I've reached the limit. But my plan also has the 500 minute talk booster and unlimited text, neither of which I can use right now because for some reason or another there is no reception on my phone. Why is this happening? I an't call *611 but I'm also a full-time student and I don't have time to walk into a store right now.
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Nicole Otieno

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Posted 3 years ago

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Mitchell Palmater

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If calls to *611 can still go through, then your monthly base plan is expired.
You can only use those minutes if your base plan is active.
If even calls to *611 wont go through, then I would recommend powering off the device, removing the sim card and the battery, then reassembling the device and seeing if you pick up the network then.
Keep us posted!
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Nicole Otieno

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Thanks for your answer Mitchell. My calls to *611 are not going through at all. And my plan is still active. I have to top up on the 22nd October, because I activated my plan on 22 September. I have checked online and they say I still have 309 minutes to use! And that my base plan is active! I have tried powering off my phone and removing the battery and SIM card several times but that doesn't work at all. I guess I'll just have to go into a physical store and ask them to look at my phone and see if there's a problem?
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Mitchell Palmater

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Yes, the next step is to get the phone looked at.
Hope everything works out!
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Nicole Otieno

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Thanks Mitchell
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Jehu Lee

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This means that your monthly plan is finished, you either get a new plan or can find a diffrent phone that comes with the plan
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Mitchell Palmater

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No, her monthly plan doesn't expire until Oct 22nd.
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Chad Burr, Mobile Master

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What does the phone say? Is there service or does it say no service? What phone is this? There may be a setting off.

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