I seem to have been billed twice for an add on when I went down to the states how do I have this corrected or explained

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Chris Mildon

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Posted 1 year ago

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Dennis, Mobile Master

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What does it say on your pdf invoice?  You can download your detailed ebill on self serve
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Chris Mildon

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Dennis thanks for the quick response working on getting that info, will be back to you shortly
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Chris Mildon

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Data and other services $35, value added services $70, long distance $37, other services $24. When I went into the states It popped up the 10all talk, text and data offering which I accepted. I had my phone using wifi as much as possible for getting and returning emails.
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Dennis, Mobile Master

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These are the US roaming add-ons that Koodo offer

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Dennis, Mobile Master

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Did your time in the US exceed 10 days?
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Chris Mildon

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I did the $40 package and no we were back in 8 days
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Chris Mildon

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It also said I had used up 90% of my 250 mb as we were driving into buffalo on the last day?
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Dennis, Mobile Master

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I cant see your bill, but can you see additional details regarding the "Data and other services $35, value added services $70, long distance $37, other services $24." from the other pages on your detailed pdf ebill?

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