I registerd but it says administrator needs to approve my account?? How long does that take??

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I registered yesterday and whenever I go to log on it won't let me and says an administrator needs to approve it, I'd like to pay my bill but...
Photo of Morgan Farquhar

Morgan Farquhar

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Dave


  • 7,814 Points 5k badge 2x thumb
I think that it was probably set up as account manager and not account owner and this is why it is asking for an administrator.

I suggest calling customer service and making sure that it is set up on their end. Best way to do it is to set it up on a computer.

CS can make sure that it is set up and that you can login while they are on the phone, so you do not have to call back in. My suggestion is to log out and then log back in so you know your account works fine.
Photo of Samridhi


  • 364 Points 250 badge 2x thumb
Hi Morgan,

It usually doesn't need any administrator approval to access your online account. You simply goto koodomobile.com and register yourself there. But if you are getring this error then I would suggest you to call in koodo customer service once at 1866-995-6636 and see what needs to be done.

This conversation is no longer open for comments or replies.