I recently purchased a phone online, why isn’t it showing info about it on your site?

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  • Updated 4 months ago
I ordered a phone over the koodo site. I recieved an email that payment is approved. Came back to discover I needed to click on koodo tab to confirm I’ll be payin that amount on my next bill. So where is the info on the site of the phone I ordered??!
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Annalisa Seelal

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Annalisa,
When did you order the phone? It could take some days for it to show up on your account.
Did you have the order number?. If you don't mind, you could post it here, and an agent (when they pass by) could check it out for you.
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Annalisa Seelal

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Yes #HFO19131215
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Annalisa Seelal

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And I ordered it the 11th jan 2018
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Robert, Mobile Master

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It might take a little more time then that. Hang on and it will eventually appear!