I recently got a new phone and i dont like it i only got it two days ago i was wo dering if i can exchange it for a new one?

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Sharon Williams

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Yes you have 15 days to return or exchange the device. Keep in mind that if you pick a new device that your 15 day return/exchange option doesn't begin again with the new device it just carries on from the first device you purchased. So if you exchange the phone you have now for a different model then you'll have 13 days to exchange or return that phone not a new 15 days.
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Sharon Williams

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Thank you, i ordered the phone online so it will probably take longer to return it than 13 days plus the box it came in is damaged does that matter!
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Sharon Williams

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Thank you, i ordered the phone online so it will probably take longer to return it than 13 days plus the box it came in is damaged does that matter!
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Chad Burr, Mobile Master

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Call in to make arrangements before you send anything.. And don't use Canada poste for the moment
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Julie, Company Admin

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Hey Sharon!

For orders placed online, the return policy is for 30 days. You should be just fine :)!

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