I recently bought a Samsung s4 ...the speaker phone doesn't work. I went to the local Koodo Kiosk and because it is past the 14 day return but not yet 30 days from purchase, I am stuck with a phone they reportedly can't repair until after I've owned it for 30 days. So, apparently, I need to wait until 30 days from purchase are up before they can send my NEW phone away to repair. I think this is absolutely ridiculous and yet again very poor customer service. Shame on me for staying with Koodo! Admittedly, I actually was stupid enough to have previously owned a Samsung (I could only use the speakerphone to make calls on that one ....ironic) but as I have an iPhone for work purposes, I wasn't keen on having another one for personal use. I honestly didn't think my second Samsung cell phone would also be a lemon. I read some good reviews. I would have returned it within the '14 days' for a replacement but initially I thought I experienced bad reception when travelling but then realized it was the phone [while on vacation] just past the 14 days. Yet, I didn't think repairing the phone would be such a gong show. Koodo customer service is disappointing. Anyone else experiencing 'a wait to repair a malfunctioning cell phone' purchased from Koodo? Any advice, suggestions?