I received a text message with an offer to switch from prepaid to monthly. how can I do this online?

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  • Updated 3 months ago
Online query
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JoAnne Murray

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Posted 3 months ago

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Allan, Mobile Master

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What exactly did the text say? It should tell you how.
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Goran, Mobile Master

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Does the text message say anything about needing to get a phone on tab as well?
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JoAnne Murray

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no, it just says "selected plans". I went to the Koodo store on Sunday and the guy there said that it should work on all plans. But I want to buy online so I can save the $30 connection fee.
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Robert, Mobile Master

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What happens if you choose from another plans (tab S for example) 
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JoAnne Murray

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exactly the same thing happens. 

"Your cart already has a discount applied.
If you want, you can replace this discount with the promo code."

There is a button to use promo code but when I press that, nothing happens.
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Chris P, Official Rep

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Hey JoAnne! I believe the Prepaid to Postpaid (Monthly) promotion you are trying to get only applies to rate plans $50 or more. I suggest clearing your cache and cookies and trying again with a plan above $50. Let us know if that works :)