I received a text about a second phone/line on my account. I would like to know how I go about that and the cost of doing so

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  • Updated 1 year ago
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Second line/phone
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Colleen Melanson

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Posted 2 years ago

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Chadwick, Mobile Master

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You can visit any Koodo booth to get set up for a second line.
(Edited)
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Colleen Melanson

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was hoping to do it online 
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Melissa, Employee

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You would need to log into your self-serve account first.  From your self-serve account, you can look at the phones (click on the Shop tab -> Phones) and select a phone to add to your cart.  From there, there will be detailed steps and explanations on what you need to do, which include choosing the number and rate plan and the final details of your order. Once your order is submitted, you will receive a confirmation email. We have a FAQ page about online orders that you can take a look at here -> http://koo.do/1lmWnD0. Hope this helps :)
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Colleen Melanson

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Yeah maybe they took back the second line cause all I get is the option to buy the phone I am wanting to replace the one I have but will try again
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Melissa, Employee

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From what I can see on your account, you are eligible for that second line.  You can always contact our webstore directly (koodo.webstore@koodomobile.com) if you need help with an online order. Thanks :)
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Simon Warne

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I was keen on adding a second line and followed the instructions on the promo txt that was sent to me. I found that I couldn't add a second line via the koodo webservice. So I'm going to the store. Koodo shouldn't promote in a way that the customer can't follow. PS. I was on hold to customer services for 1hr20mins ans still didn't get through! Very pissed off!
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David, Mobile Master

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Care to quote the text here?