Is it normal to receive a return envelope without a label or return slip? I have a defective phone I've been trying to return for 2 weeks and just received a large white padded envelope with no address to send it back to Koodo Warehouse. Now what!?
Hey Olivier - there's typically a letter with instructions included, which the the return waybill is attached to. Looks like this may have been missed - apologies. I've flagged this to the team and they'll send a replacement out asap.